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B2B SaaS
AI Support Assistant: Faster First Response
Sample project — SaaS support team
Problem
Tier-1 support repeated the same questions. Engineers were pulled in for issues that were already documented.
Our approach
We deployed a retrieval-grounded assistant over help docs and past tickets, with human approval before customer-facing replies.
Tech used
Laravel
OpenAI API
pgvector
React
Redis
AWS